FAQS - You Got Questions? We Got You.
FAQS – Everything You Need to Know About Sole Surf Company
Welcome to the official Sole Surf Company FAQS page. We know customers often have questions about shipping times, tracking updates, exchanges, store credit, sizing, and product quality before placing an order. That’s why we created this helpful FAQS guide to make your shopping experience smooth and stress-free.
At Sole Surf Company, every item is made on demand using premium materials and island-inspired designs. Our FAQS section covers the most common questions about production, delivery, returns, exchanges, and custom orders so you know exactly what to expect when shopping with us.
How long does production and shipping take?
All Sole Surf Company apparel is made to order. Production usually takes around 5–7 business days for printing, packing, and preparation. Once your order ships, delivery generally takes 2–5 business days within the United States. Most customers receive their order within 1–2 weeks total.
Our FAQS team believes quality matters more than rushed production. Every piece is made fresh instead of sitting on a warehouse shelf.
Will I receive tracking updates?
Yes! As soon as your package ships, you’ll receive an email containing your tracking number. This allows you to monitor your order from shipment to delivery.
If you cannot find your tracking email, check your spam or junk folder first. If it’s still missing, contact Sole Surf Company support and we’ll resend it quickly.
Why doesn’t Sole Surf Company offer cash refunds?
Because every product is custom-made after you place an order, we focus on sustainable production and reducing waste. For this reason, we currently offer exchanges or store credit instead of cash refunds.
If something doesn’t fit or you’d like a different item, contact us within 30 days of purchase and we’ll help you with the exchange process.
Can I exchange sizes if my order doesn’t fit?
Absolutely. If you need another size or there’s an issue with your order, reach out within 30 days. Please include your name, order number, item details, and the size you need.
Contact Information:
Email: info@solesurfcompany.com
Phone: (808) 383-6113
The Sole Surf Company FAQS support team works hard to make exchanges simple and fast.
Do you offer store credit?
Yes, we do. If a replacement item isn’t necessary, we can issue store credit equal to the value of your returned product, excluding shipping costs.
Your store credit never expires and can be used anytime on any Sole Surf Company product. Our FAQS policy is designed to keep shopping flexible and sustainable while ensuring customers love their gear.
Where is Sole Surf Company based?
Sole Surf Company proudly calls Oʻahu, Hawaiʻi home. While our brand is rooted in island culture, products may ship from different partner facilities depending on availability and fulfillment needs.
Because of this, delivery times may vary slightly, but we always aim to provide high-quality apparel worth waiting for.
Can I request custom colors or sizes?
Sometimes! Availability depends on current manufacturer options and inventory. If you’re looking for a special color or extended sizing, contact us directly and we’ll check what’s possible.
Our FAQS support team is always happy to help with custom requests whenever available.
How is the product quality?
Quality is one of the most important values at Sole Surf Company. We focus on premium fabrics, durable printing, comfortable fits, and original island-inspired artwork designed for everyday wear.
Every product is carefully made to deliver long-lasting comfort and style at the best value possible. Thank you for supporting Sole Surf Company and being part of our surf-inspired community.