FAQs - You Got Questions? We Got You.
Everything You Need to Know About Sole Surf Company
Welcome to the Sole Surf Company FAQ page. Here you'll find answers to our most common questions about shipping, sizing, returns, exchanges, tracking, and product quality.
Every item is made to order using premium materials and island-inspired designs. If you don't find the answer you're looking for, we're always happy to help.
Email: info@solesurfcompany.com
Call or Text: (808) 383-6113
How long does production and shipping take?
Every Sole Surf Company item is made to order.
- Production: 2–7 business days
- Shipping (U.S.): 3–5 business days
Most customers receive their order within 1–2 weeks.
We believe quality is worth the wait. Every piece is printed fresh just for you—not pulled from a warehouse shelf.
Will I receive tracking information?
Yes!
As soon as your order ships, you'll receive an email with your tracking number so you can follow your package from our print partner to your doorstep.
If you can't find the email, please check your spam or junk folder. If it's still missing, contact us and we'll be happy to resend it.
What is your return and refund policy?
We want you to love your purchase.
If you're not completely satisfied, you may return your item within 30 days of delivery for either:
- A full refund to your original payment method, or
- An exchange for a different size, color, or product.
To qualify, items must be:
- Unworn
- Unwashed
- In their original condition
- Returned within 30 days of delivery
How do I start a return or exchange?
Simply contact us before sending your item back.
Email: info@solesurfcompany.com
Call or Text: (808) 383-6113
Please include:
- Your name
- Order number
- The item you'd like to return
- Whether you'd like a refund or an exchange
We'll reply with instructions and get everything taken care of as quickly as possible.
Where do I send my return?
Sole Surf Company
200 N Vineyard Blvd
Ste. A325 #5147
Honolulu, HI 96817
Who pays for return shipping?
Customers are responsible for return shipping costs unless:
- The item arrived damaged
- The item is defective
- We shipped the wrong product
If we made the mistake, we'll make it right.
What if my order arrives damaged or incorrect?
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible.
Email info@solesurfcompany.com or call/text (808) 383-6113 with your order number and a few photos of the issue. We'll arrange a replacement or issue a full refund.
Can I exchange my shirt for a different size?
Absolutely.
If your shirt doesn't fit the way you expected, simply contact us within 30 days of delivery, and we'll be happy to exchange it for a different size (subject to availability).
Do you offer store credit?
Yes.
If you prefer, we're happy to issue store credit instead of a refund. Store credit never expires and can be used toward any future purchase on our website.
Where is Sole Surf Company located?
Sole Surf Company is proudly based on Oʻahu, Hawaiʻi.
While our brand is rooted in the islands, products may ship from different fulfillment partners depending on availability to provide faster delivery.
Can I request special colors or sizes?
Sometimes!
Availability depends on our manufacturing partners. If you're looking for a specific color or extended size, contact us and we'll gladly check what's available.
What makes Sole Surf Company different?
Sole Surf Company was created for everyday surfers—not professional athletes.
Our apparel is inspired by early mornings, quiet lineups, road trips, and the simple joy of surfing for the love of it.
Every design is original and printed on premium-quality garments built for comfort, durability, and everyday wear.
How can I contact Sole Surf Company?
We're always happy to help.
📧 Email: info@solesurfcompany.com
📱 Call or Text: (808) 383-6113
We typically respond within one business day.