RETURNS - Exchanges at Sole Surf Company
We Want You to Love Your Order 🌺
At Sole Surf Company, many of our products are made to order—created specifically for you after you place your order. This helps us reduce waste, avoid overproduction, and focus on quality over quantity.
Your satisfaction is important to us. If you're not completely happy with your purchase, we're here to help.
30-Day Returns & Exchanges
If you're not satisfied with your order, you may return it within 30 days of delivery for either:
✓ A full refund to your original payment method
✓ An exchange for a different size, color, or product
To qualify:
✓ Request your return within 30 days of delivery
✓ Item must be unworn, unwashed, and in original condition
✓ Original tags should still be attached (if applicable)
✓ Customer is responsible for return shipping unless the item arrived damaged, defective, or we made a mistake
How to Start a Return or Exchange
Please contact us before sending your item back.
Include:
- Your name
- Order number
- Item you'd like to return
- Whether you'd like a refund or an exchange
📧 Email
info@solesurfcompany.com
📱 Call or Text
(808) 383-6113
Return Shipping Address
Sole Surf Company
200 N Vineyard Blvd
Ste. A325 #5147
Honolulu, HI 96817
We'll get back to you as quickly as possible and make the process simple. 🤙
Defective or Incorrect Items
If your order arrives damaged, defective, or incorrect, that's on us—and we'll make it right.
Please send us:
✓ A photo of the issue
✓ Your order number
📧 Email: info@solesurfcompany.com
📱 Call or Text: (808) 383-6113
We'll review the issue promptly and arrange a replacement or full refund at no additional cost to you.
Final Sale Items
Limited releases, clearance items, and products marked Final Sale are not eligible for returns or exchanges.
Return Shipping
Customers are responsible for return shipping costs unless:
- The item arrived damaged
- The item is defective
- We shipped the wrong item
If the issue was our mistake, we'll cover the cost of making it right.
Our Commitment
At Sole Surf Company, we're a small, Hawaiʻi-based surf brand built on honesty, quality, and customer service.
Whether you're ordering your first shirt or your tenth, we want you to feel confident shopping with us. If something isn't right, we'll do everything we can to make it right.
Mahalo for supporting Sole Surf Company and being part of our journey.
Built by waves. Worn with pride. 🌊