Returns & Exchanges

Made Just for You 🌺

At Sole Surf Company, every item is made to order — just for you.
Because of that, we don’t accept returns right now.
We know it’s not the “norm,” but it helps us cut down on waste and keep our gear unique and fresh.
(Plus, it means you’re getting something made just for your order — not something pulled from a dusty shelf.)

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Exchanges

Need a different size? No problem — we’ve got you.

📧 Email us at info@solesurfcompany.com
📱 Or call/text us at (808) 383-6113

Please reach out within 14 days of getting your order.
When you message us, send your:

-Name

-Order number

-Item name

-Size you’re hoping to exchange for

We’ll help get you sorted as fast as possible. 🤙

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Damaged or Wrong Items

If you receive something damaged or if the wrong item shows up — first off, we’re really sorry.
Please let us know right away so we can make it right.
Send a quick email to info@solesurfcompany.com with photos and your order info.

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Final Word

Because everything is custom made, we can’t offer full refunds unless there’s a serious issue with the product (wrong item, damaged item, etc.).
But we’ll always do everything we can to make sure you’re stoked with your Sole Surf experience.

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Thanks for riding with us and supporting small, island-inspired business. You’re helping us keep the dream alive, one wave at a time. 🌊