RETURNS
Returns & Exchanges
Made Just for You 🌺
At Sole Surf Company, every item is made to order — just for you. That helps us cut down on waste and keep our gear unique and fresh. Because of this, we don’t offer cash refunds. If something doesn’t work out, we’ve got you covered with exchanges or store credit.
Exchanges / Store Credit (30 Days)
Need a different size or want to swap something out? No problem.
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Eligible within 30 days of delivery
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Items must be unworn, unwashed, and in original condition with tags
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Store credit or exchange only (no cash refunds)
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Customer covers return shipping unless we made a mistake or the item is defective
How to start:
📧 info@solesurfcompany.com
📱 (808) 383-6113 — call or text
Please include your name, order number, item, and what you’d like instead. We’ll get you sorted fast. 🤙
Defective or Wrong Items
If your order arrives damaged or incorrect, that’s on us — and we’ll make it right.
Email a quick photo + order number to info@solesurfcompany.com and we’ll send a replacement or issue credit right away.
Final Sale Items
Limited drops, clearance, and any item marked final sale can’t be returned or exchanged.
Why No Cash Returns?
Each piece is printed fresh for your order — not pulled from a dusty shelf. That keeps inventory lean and sustainable. Store credit lets us stand behind our gear while protecting small-brand margins, and it never expires.
Mahalo for riding with a small, island-inspired brand. Built by waves. Worn with pride. 🌊