RETURNS - Exchanges at Sole Surf Company
Made Just for You 🌺
At Sole Surf Company, many of our products are made to order — created specifically for you after purchase. This helps us reduce waste, avoid overproduction, and keep our gear fresh and intentional.
Because of this, we do not offer cash refunds. If something doesn’t work out, we’ve got you covered with exchanges or store credit.
Exchanges & Store Credit (30 Days)
Need a different size or want to swap something out? No problem.
To qualify:
✓ Request within 30 days of delivery
✓ Item must be unworn, unwashed, and in original condition
✓ Store credit or exchange only (no cash refunds)
✓ Customer is responsible for return shipping unless the item arrived damaged, defective, or we made a mistake
How to Start an Exchange
Please reach out with:
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Your name
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Order number
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Item you’d like to exchange
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Preferred replacement item or size
📧 Email
info@solesurfcompany.com
📱 Call or Text
(808) 383-6113
We’ll do our best to get you sorted quickly 🤙
Defective or Incorrect Items
If your order arrives damaged, defective, or incorrect, that’s on us — and we’ll make it right.
Please send us:
✓ A quick photo of the issue
✓ Your order number
Email: info@solesurfcompany.com
We’ll review it and send a replacement or store credit as quickly as possible.
Final Sale Items
Limited releases, clearance items, and products marked Final Sale are not eligible for returns or exchanges.
Why No Cash Refunds?
Many Sole Surf Company products are made specifically for your order rather than pulled from warehouse inventory.
This approach helps us reduce waste, avoid overproduction, and focus on quality over quantity. Offering exchanges and store credit allows us to stand behind our products while supporting the long-term sustainability of a small Hawai‘i-born brand.
Store credit never expires.
Mahalo for supporting Sole Surf Company 🌊