SHIPPING POLICY - Fast & Reliable Delivery Options
SHIPPING POLICY for Sole Surf Company Orders
The Sole Surf Company SHIPPING POLICY explains how we process, produce, and deliver every order with care. Because all of our apparel is made on demand, each product is created fresh after your purchase instead of sitting in a warehouse. Our SHIPPING POLICY is designed to provide clear delivery expectations while maintaining the quality and sustainability our customers expect from Sole Surf Company.
Every item is printed, packed, and prepared specifically for you. This production method helps reduce waste and overproduction while ensuring premium-quality surf-inspired apparel for every customer.
Production Time
Under the Sole Surf Company SHIPPING POLICY, most products require approximately 5–7 business days for production. During this time, your apparel is printed, quality-checked, packaged, and prepared for shipment.
Production times may vary slightly during holidays, high-demand seasons, or special product launches. We always work hard to process every order as quickly as possible without sacrificing quality.
Shipping Time
After production is complete, orders are shipped directly to your delivery address. Most United States orders arrive within 2–5 business days after shipping.
In total, customers usually receive their orders within 1–2 weeks from the purchase date. International shipping times may vary depending on destination, customs processing, and local delivery carriers.
Tracking Information
Our SHIPPING POLICY includes tracking updates for every shipped order. Once your package leaves our facility, you will receive a confirmation email containing your tracking number.
This allows you to monitor your shipment from dispatch to final delivery. If you do not receive a tracking email, please check your spam or junk folder before contacting support.
Shipping Locations
Sole Surf Company proudly calls Oʻahu, Hawaiʻi home. However, to improve fulfillment efficiency, products may ship from different partner production facilities depending on inventory and order location.
Because of this, shipping times and carrier services may occasionally vary. No matter where your order ships from, our SHIPPING POLICY ensures every product meets our quality standards before delivery.
Incorrect Addresses
Please double-check your shipping address before completing checkout. Under our SHIPPING POLICY, Sole Surf Company is not responsible for delays or lost packages caused by incorrect or incomplete addresses submitted during the ordering process.
If you notice an address mistake after placing your order, contact us immediately and we will do our best to update it before shipment.
Lost or Damaged Packages
If your package arrives damaged or appears lost during transit, contact our support team within 30 days. We will work with the shipping carrier to help resolve the issue quickly and fairly.
Contact Information
For questions about our SHIPPING POLICY, tracking updates, or delivery concerns, please contact us:
Email: info@solesurfcompany.com
Phone/Text: (808) 383-6113
Thank you for supporting Sole Surf Company. We appreciate every order and are committed to providing reliable shipping, premium-quality products, and excellent customer service.