SHIPPING POLICY - Fast & Reliable Delivery Options
At Sole Surf Company, many of our products are made to order. Every item is created specifically for you after your purchase, allowing us to reduce waste while delivering premium-quality, island-inspired apparel.
Below you'll find everything you need to know about production, shipping, tracking, and delivery.
Production Time
Because many of our products are made to order, production typically takes 5–7 business days.
During this time, your order is:
- Printed
- Quality inspected
- Carefully packed
- Prepared for shipment
Production times may be slightly longer during holidays, major sales, or new product launches.
Shipping Time
Once your order has been produced, shipping within the United States typically takes 2–5 business days.
Most customers receive their order within 1–2 weeks from the date their order is placed.
International delivery times vary depending on your country, customs processing, and local postal carriers.
Order Tracking
As soon as your order ships, you'll receive a shipping confirmation email that includes your tracking number.
You can use this tracking number to follow your package from shipment to delivery.
If you don't receive your tracking email, please check your spam or junk folder first. If you still can't find it, contact us and we'll be happy to help.
Where Do Orders Ship From?
Sole Surf Company is proudly based on Oʻahu, Hawaiʻi.
To provide faster and more efficient delivery, orders may be fulfilled and shipped from one of our trusted production partners, depending on the product ordered and your shipping location.
No matter where your order ships from, every product is held to the same quality standards before it leaves for delivery.
Shipping Address Changes
Please double-check your shipping address before placing your order.
If you notice an error after placing your order, contact us as soon as possible.
We'll do our best to update your shipping information before your order enters production or ships. Once an order has shipped, we may no longer be able to make changes.
Lost, Delayed, or Damaged Packages
If your package appears to be lost, arrives damaged, or you experience any shipping issues, please contact us.
We'll work with you and the shipping carrier to help resolve the issue as quickly as possible.
Questions?
We're always happy to help.
📧 Email
info@solesurfcompany.com
📱 Call or Text
(808) 383-6113
Our Commitment
At Sole Surf Company, we know you're excited to receive your order, and we're committed to making the process as smooth as possible.
From the moment you place your order until it arrives at your door, we'll do everything we can to provide reliable shipping, premium-quality apparel, and friendly customer service.
Mahalo for supporting Sole Surf Company.
Built by waves. Worn with pride. 🌊