Q&A - Your Questions Answered on Order Timing
Everything You Need to Know About Ordering from Sole Surf Company 🌺
We've answered some of the most common questions about ordering, shipping, sizing, returns, and customer support. If you don't find the answer you're looking for, we're always happy to help.
📧 Email: info@solesurfcompany.com
📱 Call or Text: (808) 383-6113
Q: How long does production take?
A: Every Sole Surf Company item is made to order.
Production typically takes 5–7 business days, during which your order is printed, quality checked, packed, and prepared for shipping.
Q: How long does shipping take?
A: Once your order ships, most U.S. deliveries arrive within 2–5 business days.
Most customers receive their order within 1–2 weeks from the date it is placed.
Q: Will I receive tracking information?
A: Yes!
As soon as your order ships, we'll email you a tracking number so you can follow your package every step of the way.
Q: I can't find my tracking email. What should I do?
A: First, check your spam or junk folder.
If it's still missing, contact us and we'll gladly resend your tracking information.
Q: What is your return policy?
A: We offer a 30-day return policy.
If you're not completely satisfied with your purchase, you may return your item within 30 days of delivery for either:
- A full refund to your original payment method, or
- An exchange for another size, color, or product.
Items must be unworn, unwashed, and returned in their original condition.
Q: How do I start a return or exchange?
A: Simply contact us before sending your item back.
Please include:
- Your name
- Order number
- Product you'd like to return
- Whether you'd like a refund or exchange
We'll walk you through the process and provide return instructions.
Q: Where do I send my return?
A:
Sole Surf Company
200 N Vineyard Blvd
Ste. A325 #5147
Honolulu, HI 96817
Q: Who pays for return shipping?
A: Customers are responsible for return shipping unless:
- The item arrived damaged
- The item is defective
- We shipped the wrong item
If the issue was our mistake, we'll take care of it.
Q: What if my order arrives damaged or incorrect?
A: Contact us as soon as possible with your order number and a few photos of the issue.
We'll arrange a replacement or issue a full refund at no additional cost to you.
Q: Can I exchange my shirt if it doesn't fit?
A: Absolutely.
If your shirt isn't the right size, simply contact us within 30 days of delivery, and we'll be happy to help you exchange it.
Q: Do you offer store credit?
A: Yes.
If you prefer store credit instead of a refund, we're happy to provide it. Store credit never expires and can be used toward any future purchase.
Q: Where is Sole Surf Company located?
A: Sole Surf Company is proudly based on Oʻahu, Hawaiʻi.
While our brand calls Hawaiʻi home, some products may ship from trusted fulfillment partners to ensure fast and reliable delivery.
Q: Can I request a special color or size?
A: Sometimes.
Availability depends on our manufacturing partners. Contact us, and we'll gladly check whether a specific color or size is available.
Q: What makes Sole Surf Company different?
A: Sole Surf Company was built for the everyday surfer.
We're inspired by dawn patrols, quiet lineups, road trips, and the simple joy of surfing for the love of it—not for trophies or cameras.
Every design is original and printed on premium-quality apparel made for comfort, durability, and everyday wear.
Q: How can I contact Sole Surf Company?
A: We'd love to hear from you.
📧 Email: info@solesurfcompany.com
📱 Call or Text: (808) 383-6113
We typically respond within one business day.
Mahalo for supporting Sole Surf Company.
We're grateful for every customer and every order. If you ever have a question, we're here to help.
Built by waves. Worn with pride. 🌊