Q&A - Your Questions Answered on Order Timing
Q&A About Sole Surf Company Orders, Shipping, and Returns
Welcome to the official Sole Surf Company Q&A page. This Q&A section answers the most common customer questions about shipping, production times, exchanges, store credit, sizing, tracking information, and product quality. Our goal is to make shopping with Sole Surf Company easy, transparent, and stress-free.
Every item is made to order using premium materials and island-inspired artwork. This Q&A guide helps customers understand exactly what to expect when placing an order with Sole Surf Company.
Q: How long does production take?
A: Most products require approximately 5–7 business days for production. During this time, your item is printed, quality-checked, packed, and prepared for shipping.
Q: How long does shipping take?
A: After production, most United States orders arrive within 2–5 business days. In total, most customers receive their order within 1–2 weeks.
Q: Will I receive tracking information?
A: Yes. Our Q&A support process includes tracking updates for every order. Once your package ships, you will receive an email with a tracking number so you can follow your delivery progress.
Q: What if I cannot find my tracking email?
A: Please check your spam or junk folder first. If you still cannot locate it, contact Sole Surf Company support and we will resend your tracking information.
Q: Do you offer cash refunds?
A: Because every item is made to order, Sole Surf Company currently does not offer cash refunds. However, our Q&A policy includes exchanges and store credit options within 30 days of purchase.
Q: Can I exchange an item if the size does not fit?
A: Absolutely. If you need a different size or received an incorrect item, contact us within 30 days. Include your order number, product details, and preferred replacement size.
Q: Do you provide store credit?
A: Yes. If a replacement item is not necessary, we can issue store credit equal to the value of your returned item, excluding shipping costs. Your store credit never expires.
Q: Where is Sole Surf Company located?
A: Sole Surf Company proudly calls Oʻahu, Hawaiʻi home. Some products may ship from partner facilities depending on availability and fulfillment needs.
Q: Can I request custom colors or sizes?
A: Sometimes. Availability depends on our manufacturing partners and current inventory. Contact us directly and we will check available options for you.
Q: How is the product quality?
A: Quality is extremely important to us. Every product is made using premium fabrics, durable printing methods, and comfortable everyday fits designed to last.
Q: How can I contact customer support?
A: You can reach the Sole Surf Company Q&A support team anytime using the contact information below:
Email: info@solesurfcompany.com
Phone/Text: (808) 383-6113
Thank you for supporting Sole Surf Company. We appreciate every customer and look forward to helping you enjoy premium surf-inspired apparel with reliable service and support.