RETURN POLICY - Sole Surf Company

RETURN POLICY for Sole Surf Company Orders

 

The Sole Surf Company RETURN POLICY is designed to keep shopping simple, fair, and sustainable for every customer. Because each product is made to order, we take extra care to create high-quality apparel while reducing waste and overproduction. Please read our RETURN POLICY carefully before placing your order so you understand how exchanges, store credit, and replacement requests work.

 

At Sole Surf Company, every shirt, hoodie, and accessory is printed fresh after you order. This means we currently do not offer traditional cash refunds. However, our RETURN POLICY includes flexible exchange options and store credit solutions to make sure you are satisfied with your purchase.

 

Exchange Eligibility

 

Our RETURN POLICY allows customers to request an exchange within 30 days of receiving their order. If your item arrives with the wrong size, a printing issue, or any product defect, contact us as soon as possible so we can help resolve the issue quickly.

 

To process an exchange, please include:

 

Your full name

Order number

Product name

Requested replacement size or item

Photos if the item arrived damaged or incorrect

 

Once we review your request, our support team will guide you through the next steps.

 

Store Credit Information

 

Under the Sole Surf Company RETURN POLICY, customers may also receive store credit if an exchange is not needed. Store credit is issued based on the value of the returned item, excluding shipping costs.

 

One of the best parts of our RETURN POLICY is that store credit never expires. You can use it anytime on any product available in the Sole Surf Company online store.

 

Why We Don’t Offer Cash Refunds

 

Our made-to-order process helps us avoid unnecessary waste and maintain sustainable production practices. Instead of mass-producing inventory, every order is created specifically for the customer who purchased it.

 

Because of this custom production model, the Sole Surf Company RETURN POLICY focuses on exchanges and store credit rather than cash refunds. This approach helps us continue offering premium-quality products at fair prices while minimizing environmental impact.

 

Damaged or Incorrect Orders

 

If your order arrives damaged, defective, or incorrect, please contact us within 30 days of delivery. We want every customer to feel confident shopping with Sole Surf Company, and our RETURN POLICY is designed to ensure problems are handled quickly and professionally.

 

Contact Information

 

For any RETURN POLICY questions or exchange requests, reach out to our customer support team:

 

Email: info@solesurfcompany.com

Phone/Text: (808) 383-6113

 

Thank you for supporting Sole Surf Company. We appreciate every order and are committed to providing quality apparel, reliable customer support, and a smooth shopping experience from start to finish.